All sales are final. No refunds will be given except in the case when the digital product is completely unusable.
If the digital product is unusable, we need time to try to fix it within 48hrs.
Refund Requests We will assess refund requests on their merits but generally, there is no obligation to provide a refund if:
- you have changed your mind,
- you subscribed by mistake,
- you ask for goodwill,
- you lack the technical ability to make the item work,
- you can no longer download the item because it has been removed from our website,
- you are in breach of our fair play policy etc .
- If theme and plugin doesn’t work in that case we take 48 hrs solv this problem if ur unable solv the error you are eligble to refund
- Membership plan not refundable
- Any type fees ( payment gateway fees and installation fees are not refundable)
- Gpl key may modify these refund policy at any time with immediate effect
- To be eligble for refund customer must need following requirement
- The cancel request was submitted 2 days from the date of the first payment
- (Potential fraud) we have antifraud system that monitor all the order as soon at there placed during such an occurrence , we will carry out verification process manually in these process if we ask certain information and its not provided the account suspension and termination will be done immediately.
- After accepting refund request its would take 7 to 10 working days to complete refund process
IF IN CASE ANY TECHNICAL ISSUES OCCUR THE THEME WILL BE REPLACED WITHIN 48HRS.